Last updated 13 August 2026
This policy explains what we collect, why, and what you can do about it.
What we collect
| Data | Why |
|---|---|
| Name and email | Account creation, credentials, support |
| Billing address | Payment verification, tax |
| Shipping address | Hardware delivery only |
| Phone number | Optional; order and delivery contact |
| IP address | Security, fraud prevention, concurrent-use limits |
| Device and connection data | Troubleshooting and support |
| Order history | Support, refunds, accounting obligations |
We do not store full card numbers. Payments are handled by our payment processor; we receive only a transaction reference and the last four digits.
How we use it
- Delivering the service you bought
- Providing support
- Processing payments and refunds
- Detecting fraud and credential sharing
- Meeting accounting and tax obligations
- Sending service notices — expiry reminders, outages, policy changes
We send marketing email only if you opt in, and every marketing email has an unsubscribe link. Service notices are not marketing and cannot be opted out of while your account is active.
Who we share it with
We do not sell your personal information. We share it only with:
- Payment processors — to take payment
- Shipping carriers — name and address, for hardware orders only
- Support and email tooling — to answer your messages
- Law enforcement — where we are legally required to
Resellers hold their own customers’ data and are independently responsible for it. We do not receive or process the personal data of a reseller’s customers beyond the username on a line.
How long we keep it
- Account data — while your account is active, plus 12 months
- Order and invoice records — 7 years, for tax and accounting
- Support correspondence — 24 months
- Connection logs — 90 days
Your rights
Depending on where you live, you may have the right to access, correct, delete, export or restrict processing of your data, and to object to processing or withdraw consent. To exercise any of these, email [email protected]. We respond within 30 days. We may need to verify your identity first.
Some data cannot be deleted on request where we are legally required to retain it, such as invoice records.
Cookies
We use cookies that are strictly necessary for the cart, checkout and login to function, plus anonymous analytics to understand which pages people use. You can refuse non-essential cookies through the banner or your browser settings without losing access to the site.
Security
Data is transmitted over TLS and access to customer records is restricted to staff who need it. No system is perfectly secure; if a breach affects your data we will notify you and the relevant authority as required by law.
Children
The service is not intended for anyone under 18 and we do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us and we will delete it.
International transfers
Our infrastructure and service providers may be located outside your country. Where data is transferred internationally we rely on appropriate safeguards as required by applicable law.
Contact
Privacy questions or requests: [email protected]
