Pick your device.
Step-by-step guides for every supported device, plus the fixes for the handful of problems that account for most tickets.
Amazon Fire Stick
Around 8 minutes. Works on all Fire TV models. The Fire Stick does not carry the player in its own…
Open guideFormuler Z10
Around 5 minutes. Formuler Z10. The Z10 is the simplest device to set up, because MYTVOnline 2 is already installed…
Open guideSamsung & LG Smart TV
Around 6 minutes. Sets from 2018 onward. Both Samsung Tizen and LG webOS carry compatible players in their own app…
Open guideAndroid phone & tablet
Around 4 minutes. Android 8 and newer. Install 1 Open the Play Store and search for the player named in…
Open guideiPhone & iPad
Around 4 minutes. iOS 14 and newer. Install 1 Open the App Store and search for the player named in…
Open guideReseller panel
Around 10 minutes. Every reseller tier. Your panel login arrives by email once payment clears. Everything below happens inside that…
Open guideCommon fixes
The picture keeps buffering
Almost always the local connection rather than the server. Try a wired cable first, then lower the player’s buffer setting. If it’s only one channel, tell support which — that’s a fix on our end.
My login isn’t being accepted
Check for a trailing space when pasting, and confirm the plan hasn’t expired. If both look fine, support can reissue credentials in minutes.
Some channels won’t load
Individual channels do go down. Report the exact name and support can usually restore it the same day.
Can I watch while travelling?
Yes, anywhere with a decent connection. Your screen count applies wherever you are.
How do I contact support?
Live chat on any page is fastest, or email [email protected]. Resellers have a separate priority queue and a direct phone line — see the contact page for response times.
