Setup guide

iPhone & iPad

Around 4 minutes. iOS 14 and newer.

Install

1

Open the App Store and search for the player named in your welcome email.

2

Install and open it. Some players are paid one-off purchases on iOS — this is the developer’s charge, not ours.

Add your service

3

Tap + or Add Playlist and enter the URL and credentials from your email.

4

Allow local network access if prompted — the player needs it to stream.

AirPlay to a TV

Start playback, open Control Centre, tap Screen Mirroring and choose your Apple TV or AirPlay-compatible set. For a better picture, use the AirPlay icon inside the player rather than mirroring the whole screen where the option exists.

Background playback

iOS suspends video when you leave the app. If you want audio to continue, look for a background audio or picture-in-picture option in the player’s settings.

Still stuck?

Live chat is the fastest route, and it is staffed around the clock.

Contact support
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