Setup guide

Amazon Fire Stick

Around 8 minutes. Works on all Fire TV models.

The Fire Stick does not carry the player in its own app store, so it has to be installed manually. This is normal and Amazon supports it.

Enable app installation

1

From the Fire TV home screen, go to Settings → My Fire TV → Developer Options.

2

Turn on Apps from Unknown Sources. Confirm the warning — this only allows you to install apps yourself.

3

If Developer Options is missing, go to Settings → My Fire TV → About and click the device name seven times to unlock it.

Install the player

4

Search the Fire TV store for Downloader and install it.

5

Open Downloader and enter the URL we sent with your credentials. Select Go.

6

When the download finishes, select Install, then Open.

Sign in

7

Enter the username and password from your welcome email exactly as written. Watch for a trailing space if you paste them.

8

Wait for the channel list to load the first time — it can take up to a minute.

If it does not work

“App not installed” — you are low on storage. Uninstall something you do not use and try again.
Buffering — Fire Sticks are sensitive to weak WiFi. Move it closer to the router or use an ethernet adapter.
Login rejected — check the plan has not expired, then contact support to reissue credentials.

Still stuck?

Live chat is the fastest route, and it is staffed around the clock.

Contact support
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